Follett Higher Education has announced a strategic partnership with Tata Consultancy Services (TCS) to modernize its IT infrastructure and enhance security. This three-year collaboration will leverage cloud technologies and AI-driven solutions to create a seamless and efficient student
TCS will deploy its MachineFirst™ approach and TCS Cognix™ AI suite to automate processes and build a robust IT management platform. Additionally, the Cloud Exponence platform will optimize cloud resource utilization and management. With a focus on cybersecurity, TCS will enhance Follett’s security posture through its Security Operations Center and security-as-a-service platform.
This partnership marks a significant step forward for Follett, enabling the company to deliver exceptional value to students and institutions alike.
The three-year contract signifies a significant expansion of the existing decade-long partnership between the two companies. Through this agreement, TCS will leverage its signature MachineFirst™ approach, incorporating AI-powered solutions like TCS Cognix™ to automate manual processes and create a robust and secure Enterprise Infrastructure Management platform.
Furthermore, TCS’s Cloud Exponence platform will provide Follett with a comprehensive view of its operations across hybrid cloud environments, optimizing resource utilization and cost management. This initiative aligns with industry-leading ITIL 4 standards, ensuring best practices in IT service management.
“At Follett, we believe every student interaction contributes to their success,” said Prasad Keshava, Vice President of Enterprise Infrastructure for Follett Higher Education. “Our partnership with TCS is crucial in building a best-in-class technology backbone for seamless, scalable, and future-proof student experiences.”
Recognizing the growing cybersecurity threats, Follett will also partner with TCS to enhance its security posture. This includes managing Follett’s Security Operations Center, implementing advanced security services, and leveraging TCS’s security-as-a-service platform for improved threat detection and prevention.
We are committed to partnering with Follett to support students on their academic journeys,” said Ashish Khurana, Vice President and Head of Retail Americas Business at TCS. “By combining our expertise with technology, we will create frictionless experiences for students interacting with Follett.”
TCS boasts extensive experience in the retail sector, working with leading global retailers to deliver personalized omnichannel experiences. This partnership leverages TCS’s deep industry knowledge and a comprehensive portfolio of retail solutions like TCS OmniStore™ and TCS Optumera™.
Follett’s collaboration with TCS marks a significant step towards modernizing its IT infrastructure, prioritizing security, and ultimately creating a more seamless and efficient experience for students across North America.